Shipping policy
Shipping Policy
Chosen Nations — Horizon Global Brands LLC
Language Notice: This document is written in English, which is the official and legally binding version.
Thank you for shopping with Chosen Nations. Below you will find important information regardingshipping timelines and conditions.
1. Processing Time
Orders are typically processed within 1 to 3 business days after payment confirmation. Processing times may vary during high-demand periods, promotions, or holidays.
2. Shipping Time
Estimated delivery time is 10 to 20 business days after shipment. This timeframe is an estimate and not a guarantee. Total delivery time from order placement to delivery is typically between 11 and 23 business days.
3. Possible Delays
Shipping times may be affected by factors beyond our control, including but not limited to:
• Carrier delays
• Customs clearance or inspections
• Weather conditions
• Operational issues with postal or logistics providers
We are not responsible for delays caused by carriers, customs, or other third parties once the order has been shipped.
4. Tracking Information
Once your order is shipped, you will receive a confirmation email with tracking information. Tracking updates depend on the carrier and may take several days to appear. You can also track your order directly on our website.
5. Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
6. Lost or Stuck Packages
If your order appears delayed, stuck, or lost, please contact us at help@chosennations.com. We will work with the carrier to investigate and keep you informed. Resolution times depend on the carrier's procedures.
7. Customs, Duties, and Taxes
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise.
8. Contact Us
Email: help@chosennations.com
Response time: up to 5 business days
Website: https://chosennations.com
Chosen Nations — support@chosennations.com — chosennations.com
6800 Weiskopf Avenue, McKinney, TX 75070, Suite 150 — © 2026 Horizon Global Brands LLC